Frequently Asked Questions

Frequently Asked Questions

What products does Rugbyscarves.com offer?

Rugbyscarves.com offers premium supporter scarves created for rugby fans, collectors, clubs, schools, universities, and rugby communities.

Our scarves are designed to celebrate rugby culture, team identity, match-day tradition, and the sense of belonging that comes with supporting the game.

What materials are the scarves made from?

Product materials many consist of 100% acrylic yarns however some scarfs may use a combination of materials.

Each product page should be checked for the most accurate material, sizing, and care information. Across our range, we focus on quality, comfort, durability, and a finished product that is suitable for supporters and collectors alike.

How long does delivery take?

Orders are typically delivered within 3 to 5 working days to your chosen address.

Nationwide deliveries are handled by The Courier Guy. Deliveries to certain outlying areas may take slightly longer due to courier scheduling and regional delivery routes.

When will my order be processed?

Orders are picked and processed on the same day, with a daily processing cut-off time of 14:00 from Monday to Friday.

Orders received after this time will be shipped the following working day. Picking and processing does not take place over weekends or on public holidays.

Can I return an item?

Yes. Items may be returned within 30 days of purchase, provided they are unused, unworn, and returned with all original labels and tags still attached.

Rugbyscarves.com reserves the right to inspect all returned items and make a final decision regarding any visible signs of wear, damage, use, or alteration.

How are refunds processed?

Refunds are processed back to the original payment method used for the order once the returned item has been received and approved.

Refunds cannot be issued to an alternative payment method. Please ensure that a return is logged through our website before sending the item back.

Can I exchange my order?

Yes. Orders may be exchanged for an alternative product within 30 days of the original purchase date, subject to product availability.

Please log an exchange request through our website before returning the item and check that the preferred replacement product is available before proceeding.

Who pays for return or exchange shipping?

If the item is not defective, the customer is responsible for the cost of return shipment.

Any shipping costs related to exchanges are also for the customer’s account. We recommend using a reliable courier service and retaining proof of shipment until the return or exchange has been received and processed.

Does Rugbyscarves.com offer partnerships?

Yes. Rugbyscarves.com welcomes partnership opportunities with schools, sports clubs, universities, rugby organisations, and supporter communities.

This may include custom scarf design collaborations, supporter products, or having your school or club listed on our website.

For partnership enquiries, please contact partnerships@rugbyscarves.com.